development
support
Very Good
Team
collaboration
Very Good
Scope
definition
Very Good
Quality
assurance
Very Good
Trend
forecasting
Good
Project
coordination
Very Good
Team building
Very Good
Software
Avalara
Good
QuickBooks
Very Good
Office 365
(Azure)
Very Good
CRM
Very Good
SQL Report
Creation
Excellent
Visual Studio
MVC
Good
Scope Writer
Excellent
RFP Creation
2018-05 -
2019-06
Information Technology System
Administrator
Wicker World Inc. Acquired By AXA Limited LLC ,
Glendale Heights, IL
• Supporting, maintaining, designing, implementing,
troubleshooting, and commissioning
• Apache server troubleshoot when issues occurred
diagnosing issues
• Assist in developing and maintaining processes,
procedures and monitoring related to specific
activities for ensuring optimum service levels
• Assist in creation of training material, including
planning, delivery and tracking
• Possessing passion for driving continuous
improvement through spotting opportunities and
seeking views of others
• Installing, configuring, updating, and removing
system and application software
• Maintaining virtual machines, installing, upgrading,
patching and troubleshooting OS and software
packages
• Own all responsibility for any issues that occur by
managing and keeping up with all issues assigned,
following up and resolving issues/improvements
• Perform routine operations for racking servers,
cabling, backup and recovery, monitoring
dashboard, taking preventive measures,
troubleshooting technical issues
• Provide technical support to different clients using
system infrastructure, including trouble shooting and
finding root cause Resolve all issues that occur on
our vendor side to make sure our reps in field can
shop and host parties.
• Responsible for opening, updating, providing
status and closing tickets
• Web Server request processing adding, starting
and stopping application pools and configuration of
application pool recycle settings
• Report creation utilizing access, or any tools
provided by pulling data from the database per
Excellent
MS Project
Very Good
Process
Implementati
on
Excellent
Workflow
Diagram
Excellent
query creation
• Type of report creations is genealogy, sales
reports, status reports for reps
• Maintained/created or modified third party
macros that were used to create reports.
2018-01 -
2018-05
Software Programmer
Savage Pro Audio Inc, West Dundee, IL
• Debugged and modified FSR software
components.
• Stress-tested server code to validate code
changes.
• Worked closely with clients to establish problem
specifications and system designs.
• Reviewed and approved all engineering, product
and project scope documents prior to delivery.
• Analyzed system specifications to develop
programs for computer applications.
• Evaluated multiple software solutions during early
software architecture plotting and system migration
planning stage.
• Performed research and analysis to develop new
projects, proposals and system modifications.
• Analyzed and designed relational databases using
FSR.
• Program the flex machine to audio devices or
switches Wire the machines and devices to the
proper locations within the building.
• Create custom code for customer needs for
equipment.
• Work with customers to gather information and
specifications needed to have classrooms setup for
audio purposes.
• Utilize multiple applications to setup wireless
configuration.
• Build custom code for other techs to release or
utilize when out in the field.
• Build cabinets for server room to hold all the
proper parts within the rack.
• Run cabling throughout the location to the proper
